Microsoft Windows Tool to Fix Install and Uninstall issues

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Fix problems that block programs from being installed or removed


  • Corrupted registry keys on 64-bit operating systems
  • Corrupted registry keys that control the update data
  • Problems that prevent new programs from being installed
  • Problems that prevent existing programs from being completely uninstalled or updated
  • Problems that block you from uninstalling a program through Add or Remove Programs (or Programs and Features) in Control Panel

Microsoft Support


Windows 10 Freezes and Unresponsive soon after log-on – Problem Fix – uninstall McAfee Anti Virus

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The symptoms for this problem are that Windows 10 suddenly freezes shortly after logging in. The screen stops updating, the mouse and keyboard are unresponsive. The particular PC seen with this was a Toshiba Satellite C70-A with Pentium Processor. When restarted in Safe Mode the machine ran and repsonded normally. The issue was caused on this particular machine by McAfee LiveUpdate Anti Virus. By uninstalling the McAfee software in Safe Mode and restarting everything was back to normal. On this this machine the McAfee subscription had already expired.

If you suspect this may be a problem and you have enough time to start the task manager [CTRL+SHIFT+ESC] look for a McAfee Scanner service taking a high percentage of your CPU time!

Sage Payroll Reinstallation Update Problem – Tip – Solution

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When you run the sage payroll installer on a pc that already has or had a previous version installed you will hit the dialogue picker which invites you to choose which installation you wish to update. This might be what you require – if not then there is no obvious method to force a ‘fresh’ installation ignoring whatever happened before, and you might even have a dialogue asking you to choose from an empty [unpopulated] list – you are unable to proceed.

After uninstalling the application and then deleting the program folders etc attempting to by-pass this problem the really critical tip is to look in ‘C:\Windows’.

If there is a ‘Payroll.ini’ file rename/delete it or move it somewhere else if you are cautious.

Obviously take care and back-up data and/or the system if you are working on a live installation.


Windows Remote Help and Support – Screen Sharing

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Microsoft Quick Assist is a Windows 10 app (both parties need to have Win 10) that enables two people to share a computer over a remote connection so that one person can help solve problems on the other person’s computer.

  1. Select the Start button > Windows Accessories > Quick Assist, or select the search box on the taskbar and type Quick Assist, and then select Quick Assist in the list of results.
  2. For older versions of windows then we can use Windows Remote Assistance – select the search box on the taskbar and type Invite, and then select Invite someone to help.
  3. For our clients then another option is to install our Support Tool.