Daily Archives: March 19, 2016

My clients Windows 7 PC with MS WLM 2012 suddenly stopped receiving email, her other devices checking mail were behaving normally. The unusual aspect to this being that clicking Send/Receive did not give the expected commentary items down in the application Status Bar (bottom right of the window), ‘Checking mail…’, ‘Authorizing…’, ‘No new mail messages’.

Suspecting a damaged installation and after doing a full message export for peace-of-mind I tried to repair the application from the control panel / Programs – the item is ‘Microsoft Essentials’ – select and then click repair. This made no difference. I had noticed that WLM had some other non-standard icon buttons in the interface which belong to BullGuard Anti-Virus. After further testing I found that disabling the BullGuard Spamfilter allowed the mail to start flowing – even after re-enabling the feature later. Application re-starting and/or PC re-booting might also be necessary after turning-off Spam protection.

Try running the windows built-in printing troubleshooter;

Click the Action Centre icon on the task bar (usually far right end),  click – All Settings then Devices, then Devices and Printers (under ‘Related Settings’) then identify the icon for your device – right-click it and finally select Troubleshoot from the menu.

Alternatively Click the start button and start typing ‘control panel’ select it then click Devices and Printers and then identify the icon for your device – right-click it and select Troubleshoot from the menu.

The following tip is no longer valid for the latest update Windows 10 but may still help with Windows 7 

Click the start button and start typing ‘printing problem’,

even before you finish typing ‘printing problem’ you should see the link below, under best match, in your windows search results – click it and follow the wizard.

Find and fix printing problems – control panel